The easiest way to get support for our products is by

Phone: + 41-71-292 20 90
E-mail: support@kursiv.com

FAQ

Answers to frequently asked questions. Look here first.


You always have several support options:

  • Online help in the programs
  • Documentation
  • Direct contact with italics ( here )

Our projects and products for FileMaker developers have their own website at fmstarter.com .

fmstarter.com

Markzware manages licenses through its own license server. When the software is delivered, you will receive a personalized download link that gives you access to the licenses you have purchased. For subscriptions, you can also use these links to download the latest versions of the software and new upgrades.

Markzware checks all activated licenses and reports multiple uses. If the number of installations used exceeds the number of licenses purchased, you run the risk of Markzware deactivating the software.

With license problems we report it back and look for a good solution.

When an order is placed, an account is automatically created. An account manages the invoices and downloads. Your account is accessible via “My account”. Access is with the email address of the account and the website automatically generates a password. If a password is not known anymore, you can reset the password with “Forgot your password?

When ordering digital products, delivery depends on the product.

  • At Italic products the downloads come directly from this website. You will be unlocked.
  • At Markzware products a license URL is generated, which is copied into the order. The download then takes place directly from the Markzware server. The information becomes part of the order.

Downloads after an order

  • After the payment, a confirmation is shown, whereupon the download links can also be seen directly
  • After the payment, a confirmation will be sent by email, whereupon the download links can also be seen directly.
  • The downloads can also be viewed at any time in your own account on the Kursiv website. Valid downloads can be downloaded from your own account (My Account> Downloads).

Products from Kursiv are sold including one year of free updates. Technically this is solved by a “subscription”. This makes it possible to set expiration dates and send a reminder of the expiration. There is no automatic renewal (!). However, existing customers will receive a reminder before the subscription expires and a discounted opportunity to get a new year with updates. This is optional.

If you have a valid discount code, also called a coupon code, you can enter it during the order process. The price of the shopping cart will be adjusted and the payment will only be made using the discounted price.

Remote support

Online Support


For a remote maintenance we need access to your computer. For this purpose there is so-called remote maintenance software. Perhaps you already have one in use? Below are some examples of such solutions.

Conference software

Online Meetings


Meetings can be efficiently planned and conducted online. This saves time and is the only option during the corona lockdown. We have made good experiences.

  • zoom (Download required)
  • Skype (Download required)

Paid support


We gladly help with general inquiries. Sometimes, however, it is important to receive more substantial input for your projects. Then you can buy our expertise exactly as you need it.

  • FileMaker Support
  • WordPress Support
  • consultation

Before you buy, use Kursiv to clarify what you need and whether Kursiv can help you with your concerns.