The easiest way to our support is by phone or email.

Phone: +41-71-292 20 90 (GMT+1)
Email: support@kursiv.com

FAQ

Answers to frequently asked questions. Look here first.


You always have several support options:

  • Online help in the applications themselves
  • Documentation and manuals
  • Contact Kursiv directly

Our projects and products for FileMaker developers have their own website at fmstarter.com/en/.

fmstarter.com

Markzware has an own licensing server, through which licenses are checked. When ordering a Markzware product, you will receive a personalized download link, which you can use to download your licensed software. If you have a subscription, this link will allow you to download any new upgrade or variation (like: Mac/Win) for the duration of your subscription.

Markzware checks all activated licenses and notifies of usages exceeding the number of purchased licenses. If the number of installations exceeds the number of purchased licenses, you risk the deactivation of the Software by Markzware directly.

Kursiv notifies you of any license problems when they occur.

When an order is placed, an account is automatically created. An account manages the invoices and downloads. Your account is accessible via “My account”. Access is with the email address of the account and the website automatically generates a password. If a password is not known anymore, you can reset the password with “Forgot your password?

When ordering digital products, the delivery depends on the product.

  • For Kursiv products the downloads come directly from this website. They will be unlocked.
  • For Markzware products a license URL is generated and copied into the order. The download then takes place directly from the Markzware server. The information becomes part of the order.

Downloads after an order

  • After the payment a confirmation is shown, whereupon the download links are directly visible
  • After payment a confirmation will be sent by email, whereupon the download links are also directly visible.
  • The downloads are also available in your account on the Kursiv website. Valid downloads can be downloaded from your account (My Account > Downloads).

Products from Kursiv are sold including one year of free updates. Technically this is solved by a “subscription”. This makes it possible to set expiration dates and send a reminder of the expiration. There is no automatic renewal (!). However, existing customers will receive a reminder before the subscription expires and a discounted opportunity to get a new year with updates. This is optional.

If you have a valid discount code, also called a coupon code, you can enter it during the order process. The price of the shopping cart will be adjusted and the payment will only be made using the discounted price.

Remote support

Online Support


For a remote maintenance we need access to your computer. For this purpose there is so-called remote maintenance software. Perhaps you already have one in use? Below are some examples of such solutions.

Conference software

Online Meetings


Meetings can be efficiently planned and conducted online. This saves time and is the only option during the corona lockdown. We have made good experiences.

  • Zoom (download required)
  • Skype (download required)

Paid support


Any standard requests are handled uncomplicated. But sometimes you need substantial support or help. If that is the case, you can rely on our know-how and purchase a support-package.

  • FileMaker support
  • WordPress support
  • Consulting

Before you purchase a support package, make sure that you contacted Kursiv. We check if we can meet your demands, how we can help and what we need to support you.

Purchase a support package

Klicke auf das Produkt hier unten, damit die verfügbaren Pakete angezeigt werden.